Question 1

Is there a ban risk?

Accepted Answer

MyWApp uses Meta's official WhatsApp Business API. With approved templates and compliant sending, there is no ban risk for your account. Unlike grey methods through personal numbers, the official API is fully compliant.

Question 2

What is the official WhatsApp Business API?

Accepted Answer

WhatsApp Business API is Meta's official infrastructure for businesses to communicate with customers securely and at scale. It offers high delivery rates, a green verified badge, rich media, and automation. MyWApp turns this into an easy-to-use dashboard.

Question 3

How does template approval work?

Accepted Answer

Marketing and utility messages are sent through templates approved by WhatsApp before delivery. You create a template in the dashboard, submit it for approval, and once approved you can send it to your contact lists.

Question 4

What media types can I send?

Accepted Answer

In addition to text, you can send images, video, PDFs, voice notes, and interactive buttons (e.g. 'Track Order', 'Book Appointment'). Rich media significantly improves engagement and conversion.

Question 5

How does pricing work?

Accepted Answer

There is no monthly commitment — choose a package based on message volume. Utility and Marketing messages have different unit prices. For volumes above 20,000 we prepare custom quotes.

Question 6

Can I import my contact list?

Accepted Answer

Yes. Drag and drop Excel or CSV files to import contacts in seconds, then tag and segment them for targeted lists.

Question 7

What is your cancellation and refund policy?

Accepted Answer

Packages are usage-based with no monthly subscription required. For unused message packages, contact our support team and we'll handle your request transparently.

Question 8

Can customers reply to messages?

Accepted Answer

Yes. WhatsApp is two-way; customers can reply directly. Manage incoming messages in the dashboard or use chatbots and auto-reply flows for 24/7 engagement.

Question 9

How long does setup take?

Accepted Answer

After number verification and Meta account approval, most businesses send their first campaign within minutes. No technical skills required.

Question 10

Which industries is MyWApp suitable for?

Accepted Answer

E-commerce, healthcare, education, retail, restaurants, and any business communicating via WhatsApp. Appointment reminders, order updates, and campaign announcements are the most common use cases.

Frequently asked questions

Frequently asked questions

Start growing with WhatsApp today