Automation

Chatbot & Automation

Answer customer questions instantly around the clock, capture leads and take load off your team.

A WhatsApp chatbot lets you build automated flows that reply to customer messages day and night. Keyword-triggered scenarios answer frequently asked questions, collect leads and hand the conversation to a human agent whenever it is needed.

24/7 Replies

Customers get an instant answer even outside working hours, so opportunities are not lost.

Flow-Based Scenarios

Guide customers to the right solution with branching flows and buttons.

Lead Capture

Collect and segment qualified prospects with automated questions.

Keyword Triggers

Send the right answer automatically for words such as “price” or “appointment”.

Handover to an Agent

For complex questions the chat moves seamlessly to a live agent.

Personalisation

Use names and past data to make every reply feel personal.

What can you automate with a bot?

A chatbot automates repetitive, time-sensitive communication so your team can focus only on the conversations that truly need a person.

  • Instant answers to frequently asked questions
  • Appointment and reservation intake
  • Order status enquiries
  • Campaign and offer announcements
  • Automatic out-of-hours greetings

Frequently asked questions

Do I need technical skills to set up a chatbot?+

No. You build flows in the dashboard with drag-and-drop logic; there is no code to write.

Can the bot hand the customer over to a real agent?+

Yes. When the bot cannot resolve a request, or when the customer asks for a person, the conversation moves seamlessly to a live agent.

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